Worldwide Shipping
We ship from our showroom in Tsuen Wan, Hong Kong, to customers around the world. Your exact shipping cost is calculated at checkout from the item, its weight and your address.
Delivery options
| Method | Delivery time | Where | Duties & taxes |
|---|---|---|---|
| FedEx Express | 5–7 days | USA, Canada, UK, most of Europe, Japan, Australia, New Zealand, Singapore | Paid by you on delivery |
| Air Express (bikes and e-bikes) | 10–15 days | Europe | Paid by you on delivery |
| Rail / Regular (bikes and e-bikes) | About 35 days | Europe; USA for e-bikes | Included |
| Air Freight (selected bikes) | Shown at checkout | Australia | Included |
| Sea Freight | 30–50 days | Worldwide (kayaks, boats, large and bulky items) | Included |
| Container shipping | Quote on request | Boats and very large items | Shown in your quote |
Delivery times are estimates from dispatch. Customs checks, weather and peak seasons can add time.
Free shipping applies to selected products. Look for "Free Shipping" on the product page.
Processing and tracking
Orders are dispatched within 1–3 working days. When your order ships, you'll receive an email with your tracking number.
Customs, duties and taxes
Rail / Regular, Air Freight and Sea Freight include import duties and taxes. For FedEx Express and Air Express, import duties and taxes are charged by your country's customs and paid by you when the parcel arrives. We declare the true value of every order on the customs paperwork.
Sea freight with a quote to follow
Some large items show shipping as HK$0 at checkout with "Shipping Quote to Follow". We'll send your sea-freight quote after you order. If you decide not to go ahead, we'll refund your order in full.
Countries not listed at checkout
If your country isn't available at checkout, or the item says "Request Shipping Quote", message us before you order and we'll quote the best way to get it to you.
- WhatsApp: +852 6563 2160
- Email: 2828goods@gmail.com
Hong Kong customers
- Local delivery (GOGOVAN): HK$100 for most items, HK$200 for kayaks and large items, free for some large items (shown at checkout)
- Free self pick-up at our showroom: Room L2, 16/F, Wah Lik Industrial Centre, 459–469 Castle Peak Road, Tsuen Wan. Monday to Friday, 9am–6pm (closed on public holidays).
Returns
See our Refund Policy. Questions about an order? WhatsApp us at +852 6563 2160.